| * Stages |
| 1. Letter requesting charges refund - refund sent. |
| 2. Started On-Line Claim - refund sent. |
| 3. Started On-Line Claim - Bank Defaulted - refund sent. |
| 4. Bank acknowledged claim - refund sent. |
| 5. Bank filed defence - refund sent. |
| 6. Court date allocated - refund sent. |
| 7. Bank Appeared in court - hasn't happened yet. |